Who Should Use the Toolkit
Chief Executive Officer
Health care leaders are charged with advancing and managing individual organizational priorities. As hospitals and health care organizations work toward serving diverse populations, leaders must recognize the importance of understanding the unique characteristics of the communities they serve. Efforts to improve health care delivery require working with key staff. Leaders can be most effective by helping others develop the abilities and tools to create the best responses to problems and opportunities.
Improving the quality of care for all patients and eliminating health care disparities are central challenges facing our health care system. As emphasized by two Institute of Medicine reports (Crossing the Quality Chasm and Unequal Treatment), the need for better data about patients' race, ethnicity, and primary language is critical. The section links at left provide information to hospital and health system leaders about collecting race, ethnicity, and primary language information from patients.
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