Who Should Use the Toolkit
Patient Registration/Admission Staff
Patient registration/admission staff are often the first point of contact for many patients, and they are responsible for collecting information directly from patients or caregivers. Registration staff have expressed concern that asking patients to provide information about their race and ethnicity and other potentially sensitive information may alienate them. Our research and field work have shown that when registration staff are partners in the process, receive the training, which focuses on providing them with information regarding the reasons for collecting this information, how to ask patients and address their concerns, they feel comfortable asking for this information and patients respond positively as well. The links to the right in the blue sidebar provide information for registration/admission staff about asking patients to provide information about their race, ethnicity, sex, primary language and disability status and about how to ask for this information and respond to patients' concerns and questions.
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